Closing Date: 22 September 2023

Job Title: Senior Casework Officer

Working For: Steve Tuckwell MP (Uxbridge and South Ruislip)

Location: London

Salary: In line with IPSA pay-scales

Length of Contract: Permanent

Job Details

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Draft responses to constituents.
• Critically analyse patterns of enquiries and articulate the findings in reports and
  communication with the MP and other staff members.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in
  accordance with the MP.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate.
• Ensure that all cases and decisions are properly documented, writing clear
  concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and
  communication procedures where required.
• Manage and progress portfolio of casework appropriately.
• Manage a large caseload of complex cases, working in a professional, confidential, caring,
  and sensitive manner.
• Quickly grasp a good understanding of the caseworkMP system.
• Provide MP and Chief of staff with regular updates on casework KPI status
• Liaise with the Local Authority and Constituency Manager as appropriate.
• Lead on projects as determined by Chief of Staff & Constituency Manager
• Be prepared to work in both Westminster & Constituency offices.

Closing Date: 22 September 2023

Interview/Start Dates

Interviews will take place (either face-to-face or online) w/c 25th September 2023

Application Details

alison.ray@parliament.uk

Website: https://www.steve-tuckwell.uk/