Kingston Council is committed to collaborate with and empower communities to be a part of shaping, improving and changing services and decision making. The Participation and Engagement Team works to engage with our residents, community groups, businesses and stakeholders to ensure that they are given a chance to participate in shaping our policies and services.

About the Role
The postholder will support the development, coordination and delivery of engagement plans for a wide range of projects.

• Coordinate and develop the participation and engagement plans and activity for a wide range of projects to improve access to services; the design and delivery of services and the customer experience so that people in Kingston maximise their independence and potential including.
• Provide advice and guidance on consultation and engagement principles, best practice, gunning principles, online engagement tools and develop policy and strategy
• Help to develop and embed processes, templates and tools to enable services to effectively communicate and engage with stakeholder, including alerting stakeholders of decisions at committees

About You

In order to successfully deliver the responsibilities of the role, you will need to:

• Have experience of engagement planning including designing processes and creating templates within a local authority setting
• Knowledge of qualitative and quantitative research methodologies
• Proven ability to analyse engagement feedback and communicate results clearly.
• Work successfully with key stakeholders within and outside of the Council
• Actively engage in positive cross organisational communications and team working
• Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.