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Reference: 90243

Date Added: 16 September 2023
Closing Date: 2 October 2023

Job Title: Constituency Support Officer

Working For: Louise Haigh MP (Sheffield Heeley)

Location: Sheffield

Salary: £21,000 to £26,000

Length of Contract: Permanent

Job Details

Key responsibilities

  • Assist surgeries and other meetings and follow up as appropriate
  • Attend constituency meetings as appropriate Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
  • Draft responses to constituents Ensure records are kept and information managed confidentially in line with the data protection legislation Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP Establish, monitor and update a social media and online presence in the constituency.
  • Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
  • Follow up on social media queries and comments Gather relevant information to assist with resolving cases Log all cases; monitor progress and ensure all identified actions are taken Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
  • Ensure all enquiries are dealt with in a timely manner
  • Monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party-political matters)
  • Produce press releases, liaise with the media, meeting deadlines as appropriate
  • Retain records and information confidentially and in line with the Data Protection Act
  • There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally Additional responsibilities Manage the MPs busy diary
  • Assist with constituency casework and Policy

Visit Louise Haigh’s website for the full job description before applying - https://www.louisehaigh.org.uk/news/2023/09/14/vacancy-constituency-support-officer/

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 2 October 2023

Interview/Start Dates

The shortlisting process will consist of at least one interview in person at the constituency office. Shortlisted candidates may be invited to interview ahead of the closing date.

Application Details

Applicants should send their CV and a one-page covering letter outlining how they meet the requirements of the role and person specification.

This should be emailed to Anita.Dell@Parliament.uk with the subject titled Constituency Support Assistant Application.

Visit Louise Haigh’s website for the full job description before applying - https://www.louisehaigh.org.uk/news/2023/09/14/vacancy-constituency-support-officer/

Website: http://www.louisehaigh.org.uk/

Additional Notes