Nick is looking to employ a caseworker for his busy Torfaen office.

This is an opportunity for someone who is passionate about casework and supporting constituents on a range of issues directly affecting them such as benefits and housing. The role will also involve responding to constituents on a variety of policy issues.

The Caseworker will provide advice and support to Nick’s constituents on a range of issues and help to resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations.

The role will include:
Attend surgeries and other meetings as appropriate;
Gathering relevant information to assist with resolving cases;
Respond to constituents on a variety of policy issues;
Dealing with standard queries from members of the public;
Log all cases, monitor progress and ensure all identified actions are taken;
Retain record and information confidentially in line with GDPR;
Draft responses to constituents.

Desirable skills & experiences:
Previous experience of a constituency office is desirable but not essential;
Be well organised, have the ability to work to tight deadlines, manage competing priorities and have an eye for detail;
Good communication and people skills when interacting with constituents;
Ability to manage expectations of constituents in sometimes challenging circumstances;
Ability to draft letters and emails in a high professional standard;
Ability to work as part of a team;
Competent IT knowledge including Microsoft Office and be familiar with Caseworker.mp software but not essential;
Sympathetic to the aims and objectives of the Labour Party and politically aware.