Karin Smyth is looking for an experienced caseworker to join her constituency team in Bristol South. The part-time role (18 hours per week) is to assist constituents with a wide range of issues and to support the MP when in the constituency.

Job Description
Responsibilities will include:
• Responding to large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Gathering relevant information to assist with resolving cases
• Drafting responses to constituents
• Logging all cases; monitor progress and ensure all identified actions are taken
• Assisting at surgeries and other meetings and following up as appropriate
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person Specification
• Excellent written and oral communication skills, and confident in working with people at all levels
• Able to be tactful and sensitive when responding to constituents
• Previous experience in a similar role (advice service, customer complaints, etc)
• Well organised, and able to work as part of a busy, fast-paced team
• Strong attention to detail
• Good IT skills, including Microsoft Outlook and Microsoft Word
• Driving licence (highly desirable)
• Sympathetic to the aims and values of the Labour Party.