Newly elected Labour MP Rutherglen and Hamilton West is recruiting for a Senior caseworker to join his team in Rutherglen.

The successful candidate will be a proven problem solver with a high level of written and verbal communication. Experience within local government, the voluntary sector or a similar casework type role would be advantageous but what is essential is a genuine concern for the lives of the constituents along with an interest in a wide range of issues directly affecting residents.

Good IT skills are also essential.

The key responsibilities are as follows:
• Assist with surgeries/other meetings and follow up as appropriate
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially in line with data protection legislation
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups