The role is based in our Westminster office, but caseworkers also need to work in Tottenham for constituent surgeries and other stakeholder meetings.

David is looking for a candidate with a strong understanding of how to take up and resolve enquires from constituents about their issues, including housing, benefits, and immigration cases.

Duties will include:

• Dealing with correspondence, telephone enquiries and emails and providing timely responses.
• Organising and attending surgeries, other relevant meetings, and taking notes.
• Gathering information relevant to assist cases
• Liaising with various agencies and organisations to resolve constituents' problems
• Identifying and responding to local casework trends across the area
• Assisting David to develop responses to key local issues
• Logging all cases, monitoring progress and ensuring that actions are taken
• Retaining records and information confidentially and in line with the Data Protection Act

Skills required:

• Experience in a similar role and understanding of the software programme CaseworkerMP are desirable but not essential
• Excellent communication skills, both written and verbal
• Workload and project management skills
• Good IT skills
• Ability to deal with constituents and community interest groups in a helpful and sympathetic manner
• Experience of advising in areas such as housing, welfare benefits or immigration issues or community advocacy work would be beneficial.

A good working knowledge or understanding of local issues in Tottenham, and of emerging domestic policies, and the ability to identify casework trends in relation to these, are desirable but not essential.

The successful candidate will demonstrate their enthusiasm to play a key role in a hardworking team supporting David in his constituency work.

We value diversity and welcome applications from candidates of all backgrounds.