Key Responsibilities:

• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face.
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially and in line with data protection legislation.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence.
• Assist with surgeries and other meetings and follow up as appropriate.
• Gather relevant information to resolve or progress cases.
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters.
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner.
• Provide briefings for the MP.
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups.
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally.

Key Skills:

• Previous experience of working in an MP’s casework team (desirable)
• Excellent written and oral communication skills (required)
• Attention to detail (required)
• The ability to work often under pressure and to tight deadlines (required)
• Excellent time-management and teamworking skills (required)