We’re looking for a brilliant new team member to join us, who can help us deliver our mission and provide comprehensive support to our customers, ensuring their issues are resolved and options considered whilst ensuring MPs comply with the MPs Scheme of Staffing and Business Costs. The role is IPSA’s first point of contact for our customers; offering advice, guidance and information, taking and making telephone calls, responding to emails and attending face to face meetings, as well as approving and registering properties for access to funding and applying scheme and property-related legislation. The role also plays an important part in inducting and educating customers on IPSA’s systems and processes and offers significant opportunity to contribute to the continuous improvement of operational activity that supports achievement of IPSA’s strategic objectives.

MP Services Account Managers responsibilities include:

• Enabling MPs and their staff to comply with the Scheme through providing excellent customer service.
• Educating MPs and their staff on processes and systems.
• Supporting MPs and their staff to manage their financial position and budgets through detailed analysis of financial data.
• Enabling MPs to register properties and claim reimbursements of business costs.
• Inputting data and monitoring accuracy of data to support decision-making.
• Supporting the process of validating business cost claims and recovering amounts over overspend, where necessary.
• Engaging with external stakeholders and collaborating with external partners, and where applicable, across residential and commercial property.
• Contributing to IPSA’s continuous improvement culture.
• Undertaking other projects.

A full job description and person specification is available on the ‘current vacancies’ section on our website.