This is a key role the enables our customers – MPs and their staff – to comply with the MPs’ Scheme of Staffing and Business Costs by providing high quality customer service and building relationships with a region of up to 170 MPs and their staff.
The role is IPSA’s first point of contact for our customers – offering advice, guidance, and information, taking, and making telephone calls, responding to emails, and attending face-to-face meetings. 

Essential

• Demonstrable experience working within a customer-facing service environment.
• Knowledge of Information Governance and Data Protection and the importance of its application.
• Able to lead, manage and influence complex conversations.
• Able to manage multiple workstreams simultaneously and work to changing priorities/conflicting demands.
• Thorough and inquisitive mindset with high attention to detail
• Resilient and performs well under pressure, responding constructively to setbacks and change.
• Strong analytical and problem-solving skills.
• Presentation skills which are suitable for wide audiences at all levels.
• Good written communication, listening and observational skills.
• Cultivate effective working relationships across and work collaboratively with external stakeholders.
• Reflecting IPSA’s values of staying connected, seeing the bigger picture, being open, doing the right thing and making a difference through all that you do.

Desirable

• Experience and/or working knowledge of a regulatory or financial services setting.
• Some experience and knowledge of the application of UK property legislation.
• To be self-aware, recognising own limits, acting on feedback from others and knowing when to seek support and guidance.
• Proficiency to understand financial management techniques and IT skills.
• Proactive and flexible self-starter, adapting quickly to changing situations and taking the initiative to respond to the needs and priorities of others.