Shabana Mahmood MP is seeking to employ a caseworker to assist her work on behalf of constituents in Birmingham Ladywood. The Birmingham Ladywood constituency office receives hundreds of incoming enquiries from constituents every week and the successful candidate will be expected to efficiently respond to a varied workload as part of a team.

The successful candidate will respond to incoming enquiries, including policy campaign emails, via telephone and email and progress cases on behalf of constituents. Experience in previous caseworker role, community engagement, or similar client-facing role is essential and experience working with Home Office and asylum enquiries is desirable.

We welcome applications from candidates of all ages and backgrounds, including those who may speak a second language.

Please note

This role is a Birmingham-based role and there is no scope for this role to be based elsewhere. The successful candidate will be required to work in the Birmingham constituency office.

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• Sympathetic to the aims and values of The Labour Party