Dr James Davies MP is looking for a hard-working “Senior Caseworker” with a strong attention and understanding demeanour to detail to work remotely with his constituency team. This position will be a full time remote position on a 6 month contract, with a start date as soon as possible.

The role will include a range of casework, responding to and helping constituents, surgeries, and general administrative duties.

The successful candidate will demonstrate:

• Excellent written and oral commication skills.
• An exceptional eye for detail.
• An ability to work effectively both as an individual and as part of a team.
• A professional and friendly demeanour when dealing with members of the public.
• The ability to manage and effectively prioritise a large and often complex caseload.
• Analytical listening skills with the ability to provide sound advice.
• A positive can-do attitude and an excellent work ethic.
• Local knowledge is desirable.
• Excellent computer skills, including experience of Microsoft software.
• The ability to demonstrate sensitivity and ensure that the highest standards of confidentiality are upheld.
• Previous experience in a similar role is desirable.

Key responsibilities will include, but are not limited to:

• Leading on complex casework.
• Managing and monitoring incoming calls, post and email enquiries. Ensuring all matters are dealt with in a timely manner.
• Dealing with large numbers of queries and casework from members of the public by phone, email or social media. Ongoing communication may be required.
• Liaising with national and local government agencies, as well as other relevant organisations.
• Ensuring enquiries are dealt with sensitively and confidentially.
• Monitoring social and local media within the constituency and feeding back any events, comments or need for action.
• Ensuring records are accurate and timely, and information is managed confidentially in line with GDPR.
• General administrative duties within the office.
• Support with local campaigns and events throughout the year as required.

This is a full-time remote working position but can be office based if preferred.

This is a non-political role. However, candidates should be sympathetic to the aims and values of Conservative Party.