• Supporting with keeping casework up-to-date and responding to public enquiries.
• Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
• Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
• Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
• Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
• Briefing MSP on casework and trends.
• Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
• Ensuring constituents are kept appropriately informed about progress of their enquiries.
• Maintaining knowledge about relevant policy developments.
• Attending help and advice surgeries and meeting with stakeholders alongside the MSP.

About You – Essential

• Have excellent organisational skills and be able to prioritise workloads.
• Detail-orientated with an excellent command of written English.
• Self-motivated and able to work independently.
• Have an interest in helping people, and have a curiosity to probe for further information where necessary.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a knowlegdge of issues concerning the Highlands and Islands Region.
• Be able to be patient, sensitive, objective and open-minded.
• Be comfortable being in a front facing role.
• Be comfortable explaining regulations such as GDPR to the general public.
• Have basic IT skills including using Microsoft Outlook and Microsoft Word.
• Work in a confidential manner at all times.

About You – Desirable

• Experience of using a case management system would be desirable.
• Have research skills and policy knowledge.
• A full driving licence and access to a car.
• Sympathetic to the aims and values of the Scottish Conservative and Unionist Party.