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Reference: 92113

Date Added: 25 March 2024
Closing Date: 12 April 2024

Job Title: Caseworker

Working For: Tim Eagle MSP

Location: Oban, Argyll

Salary: £27,000 FTE (we are happy to consider part-time options too)

Length of Contract: Permanent

Job Details

  • Supporting with keeping casework up-to-date and responding to public enquiries.
  • Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
  • Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
  • Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
  • Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
  • Briefing MSP on casework and trends.
  • Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
  • Ensuring constituents are kept appropriately informed about progress of their enquiries.
  • Maintaining knowledge about relevant policy developments.
  • Attending help and advice surgeries and meeting with stakeholders alongside the MSP.

About You – Essential

  • Have excellent organisational skills and be able to prioritise workloads.
  • Detail-orientated with an excellent command of written English.
  • Self-motivated and able to work independently.
  • Have an interest in helping people, and have a curiosity to probe for further information where necessary.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a knowlegdge of issues concerning the Highlands and Islands Region.
  • Be able to be patient, sensitive, objective and open-minded.
  • Be comfortable being in a front facing role.
  • Be comfortable explaining regulations such as GDPR to the general public.
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word.
  • Work in a confidential manner at all times.

About You – Desirable

  • Experience of using a case management system would be desirable.
  • Have research skills and policy knowledge.
  • A full driving licence and access to a car.
  • Sympathetic to the aims and values of the Scottish Conservative and Unionist Party.

Closing Date: 12 April 2024

Interview/Start Dates

Interviews will be conducted in-person in Oban at a date yet to be determined. 

Once a successful candidate has been identified, we are keen for them to start as soon as possible, though we will respect any notice period that is required to be given to a previous employer.

Application Details

If you would like to apply, please do the following:
  • Include a covering letter or no more than one page. 
  • Include a CV of no more than two pages.
  • Please send both documents as a single PDF document.

Any applications which fail to meet these requirements may not be considered further.

In order to apply, please email your application to Daniel.McCroskrie@parliament.scot with ‘Caseworker Application' in the subject line by 17:00 on Friday 12th April 2024.

Website: https://www.parliament.scot/msps/current-and-previous-msps/tim-eagle

Additional Notes