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Reference: 92171

Date Added: 28 March 2024
Closing Date: 16 April 2024

Job Title: Caseworker

Working For: Kim Johnson MP (Liverpool Riverside)

Location: Liverpool

Salary: £22,605-£36,744

Length of Contract: Permanent

Job Details

Kim is looking for a candidate with excellent communication and writing abilities, a strong understanding of how to take up and resolve enquires from constituents about personal issues, such as housing, planning, benefits system as well as dealing with Home Office cases, and excellent interpersonal skills.

Duties will include:

  • Responding to, and dealing with, correspondence, telephone enquiries and emails from constituents and providing timely responses.
  • Keeping constituents informed, taking appropriate actions promptly, monitoring progress, analysing patterns of enquiries, and producing reports.
  • Liaising with government agencies, Council members and staff, NHS, voluntary sector, businesses, and other agencies to resolve problems.
  • Responding to correspondence and enquiries from constituents, including drafting letters, e-mails, and other relevant documents.
  • Managing and progressing a portfolio of casework, including logging cases on the Caseworker.MP system (training will be given).
  • Maintaining an up-to-date knowledge of relevant legislation/guidelines and provide briefings on casework issues and undertake relevant training as required.
  • Ensuring that cases are dealt with in a sensitive and confidential manner, adhering to GDPR principles at all times.
  • Supporting the MP at monthly surgeries
  • Attending off-site surgeries around the constituency with partner agencies.
  • Occasional evening and weekend working will be required.

Skills required:

  • Excellent interpersonal, oral, and written communication skills with a positive and flexible approach.
  • Able to work to tight deadlines and pay keen attention to detail.
  • Good organisational skills, motivated and able to work independently and the ability to work effectively as part of a small team.
  • Excellent IT and Administrative skills including MS Office applications (Word, Excel & Outlook).
  • Previous experience of handling casework, including immigration, housing, and the benefit system.
  • Substantial experience of working and dealing with the public
  • Ability to manage a large and varied caseload under pressure and carry out tasks quickly and to a high standard.

Desirable Skills:

  • Sympathetic to the aims and values of the Labour Party.
  • Local knowledge.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 16 April 2024

Interview/Start Dates

Interview Dates: Thursday 25/Friday 19th April

Start Date: Ideally, as soon as possible after interviews.

Application Details

Please send your CV (no more than 2 sides) with contact details of two referees alongside a covering letter outlining how you meet the job specification and your suitability for the role to cate.murphy@parliament.uk Please quote your FULL NAME and ‘Application for Caseworker in the subject line.

Website: http://kimjohnsonmp.org

Additional Notes