Simon Lightwood is the Member of Parliament for Wakefield and is looking to appoint a caseworker to join the hard-working, fast-paced and committed constituency office team.

Applicants should be highly literate, efficient and personable, with a good telephone manner, well-organised with a strong attention to detail and a genuine passion to serve the constituents of Wakefield constituency.

This would be an ideal opportunity for a candidate with previous experience as a caseworker, although applications will be considered for those without specific casework experience.

Responsibilities will include, but are not limited to:

• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face in a timely manner.
• Deal with large quantities of casework in a timely manner, drafting responses to constituents, gathering relevant information to assist with resolving cases, and liaising with the team or external organisations to resolve cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
• Accompany and assist at constituency visits, meetings, surgeries and other meetings and follow up as appropriate.
• There will be a requirement for the role holder to occasionally work outside of the normal working hours and travel for work, with agreement.

The ideal candidate will be able to demonstrate:

• Excellent written communication and organisational skills;
• Excellent time management and multitasking skills;
• Capacity to manage a high and complex workload;
• Ability to work effectively in a small team;
• Knowledge of caseworker.mp software (desirable).
• Sympathy with the aims and values of the Labour Party.