Chris Webb MP is looking for a full time Caseworker for his constituency office.

The successful applicant will be office-based in the Blackpool South constituency office. As part of a small team, they will share responsibility for the day-to-day service to constituents.

The successful applicant will share Chris’s determination to deliver fair and just results for his constituents. They will have a strong work ethic, be self-motivated, well organised and reliable.

They will be able to manage a large workload in a prompt, accurate and confidential manner.
Previous casework experience is essential for this role and experience in an elected member’s office (and of caseworker.mp database system) would be an advantage.

Responsibilities:

• Handling straightforward and complex casework enquiries and correspondence from constituents
• Managing and appropriately documenting and progressing cases, in efforts to resolve them on behalf of the constituent
• Raising urgent or serious casework issues with the Member when appropriate
• Ensuring all information is dealt with sensitively and in line with data protection legislation
• Drafting correspondence to constituents, letters to government ministers, organisations, and stakeholders on behalf of the Member
• Building strong working relationships with constituency organisations, public bodies and the third sector, to assist with casework and the Members wider strategic priorities
• Taking phone calls from constituents and actioning them appropriately
• Overseeing all casework issues and highlighting trends and issues with the Member and parliamentary staff, to inform the Member’s work in Westminster
• Keeping up to date with relevant legislation and policy areas, to assist with their understanding of current casework issues
• Attending surgeries with the Member and take notes, following up on any proposed actions

Required experience:

• Experience working in a MP’s office, or in a very similar role for at least one year.
• Excellent verbal and written communication skills.
• Proficient in relevant software, Outlook, Office and ideally Caseworker.mp
• Ability to delegate to and manage junior staff
• Ability to handle difficult or emotive situations in a sensitive manner.
• Ability to handle a varied and busy case load.
• Sympathy with the aims and values of the Labour Party. Skills and Experience