• Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner.
• Assist with surgeries and other meetings and follow up as appropriate
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate.
• Gather relevant information to resolve or progress cases.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.
• Ensure records are kept and information managed confidentially and in line with data protection legislation.
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media. and face-to-face from constituents, the media, lobbyists, and pressure groups.
• Manage and progress portfolio of casework appropriately.
• Analyse, evaluate, and interpret data to ensure the MP is accurately informed on key issues and is aware of trends.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence.
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails, and face-to-face.
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally.

Skills required include:
• Excellent communication skills, both written and verbal
• An ability to provide good customer service and to help constituents in a positive, helpful, sympathetic, sensitive and non-judgemental manner
• Ability to prioritise, manage own workload and project management skills
• Good IT skills – experience of Canva, CRM databases and web skills would be a bonus
• Able to work well individually and as part of a team
• Experience of advising on subjects such as housing, benefits or immigration issues or community advocacy work would be beneficial