Job Details
Main duties

Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Analyse patterns of enquiries and produce reports
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Draft responses to constituents
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Retain records and information confidentially and in line with the Data Protection Act
Open, handle and assign all incoming emails and letters from constituents on our casework management software
When applicable, help to manage visits to relevant organisations and manage the diary appropriately

Skills required

Excellent research skills
Excellent communication skills both written and verbal
Excellent organisational skills
Tenacious attitude with a commitment to getting the best outcome for every person
Ability to learn and advise on a range of casework issues
Good knowledge of office based IT systems and administrative tasks. Able to work individually and as part of a team. Ability to gain awareness of the activities of an MP's office, policy and law
Strong interpersonal skills and ability to work within a sensitive and public facing role
Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
Sympathetic to Liberal Democrat values