Job Details

David Pinto-Duschinsky MP is looking for an enthusiastic and responsible individual to lead the management of constituency casework to ensure we provide an outstanding and committed service to the people of Hendon. This will be a fixed-term contract for 12 months, with the possibility of extension. The position will be based primarily in David's constituency office in the Hendon constituency and there will also be opportunities to work from the Parliamentary office in Westminster.

Key responsibilities

• Assist with surgeries and other meetings and follow up as appropriate.
• Respond to daily correspondence and enquiries from constituents.
• Engage professionally, confidentially and sensitively with members of the public, through telephone enquiries, emails, social media and face to face.
• Liaise with Government agencies, the voluntary sector and others to resolve issues facing constituents.
• Manage a large caseload of complex cases, exercising good judgement in taking decisions about how to procced and ensuring all identified actions are taken with robust action plans and monitoring to ensure follow up action is taken.
• Supervise and coach others working on case management to ensure high quality responsive service and the best outcomes for constituents.
• Ensure all cases are logged in line with data protection legislation.
• Monitoring casework calls and ensuring all systems for logging and tracking cases is maintained and reflects good practice.
• Proactively leading on individual projects and activities.
• Administrative duties and helping other members of the team as needed.
• Support the head of office with the management of the Hendon constituency office and with creating and maintaining an effective and coherent team across the Hendon and Parliamentary offices

Skills and values

• Excellent written and oral communication skills;
• Sound judgement in dealing with sensitive issues;
• Excellent attention to detail;
• Ability to prioritise and manage a large workload independently;
• Experience managing and coaching others
• Strong commitment to teamwork and working effectively with others
• Flexibility and a ‘can do’ approach
• Proficiency in basic IT;
• Sympathetic to the aims and values of the Labour Party;