Job Details

Person Specification

• Experience of overseeing casework systems.
• Knowledgeable in a number of relevant areas of casework, including housing, immigration, health services or the benefits system.
• Calm, polite, confident and empathetic when engaging with the public.
• Extremely organised and therefore able to prioritise, plan and respond to a high volume of diverse casework.
• Excellent verbal and written communication skills.
• A real problem solver, able to think outside the box to deliver results.
• Reliable, diligent and professional in representing the office at all times.
• Sympathetic to the aims and values of the Labour Party.

Job Description

• Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Handle administrative arrangements for meetings with members of the public/MP surgeries.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Develop knowledge in specialist areas.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Supervise other staff as required.
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by e-mail, telephone, social media. and face-to-face from constituents.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.