Shockat Adam, MP for Leicester South, is looking for an enthusiastic and responsible individual to lead the management of constituency casework to ensure we provide an outstanding and committed service to the people of Leicester South.

The constituency team will be office-based, with the ability to work from home on occasion – so the successful candidate will need to adapt to this with the appropriate support provided. Flexible working hours will also be considered.

Flexibility to work on the occasional evening and weekend will be required, which will be compensated with time off in lieu.

Key responsibilities:
• Supervise a team of skilled caseworkers to deal with constituent enquiries, ensuring a high-quality, responsive service with the best outcomes for constituents.
• Assist with surgeries and other meetings and follow up as appropriate.
• Respond to daily correspondence and enquiries from constituents.
• Engage professionally, confidentially and sensitively with members of the public, through telephone enquiries, emails, social media and face-to-face.
• Liaise with Government agencies, the voluntary sector and others to resolve issues facing constituents.
• Manage a large caseload of complex cases, exercising good judgement in making decisions about how to proceed and ensuring all identified actions are taken with robust action plans and monitoring to ensure follow-up action is taken.
• Policy research on complex issues.
• Ensure all cases are logged in line with data protection legislation.
• Monitoring casework calls and ensuring all systems for logging and tracking cases are maintained and reflect good practice.
• Proactively leading individual projects and activities.
• Administrative duties and helping other members of the team as needed.

Shockat is looking for someone who:
• Has excellent written and oral communication skills
• Has sound judgment in dealing with sensitive issues
• Has excellent attention to detail
• Can prioritise and manage a large workload independently
• Has experience managing and coaching others
• Is committed to teamwork and working effectively with others
• Is flexible and has a ‘can do’ approach
• Is proficient in basic IT
• [Desirable] Is proficient in a second language