Dave Robertson, MP for Lichfield, is recruiting a Caseworker to join a busy constituency office. You will provide advice and support to local people on a wide range of issues, including housing, educational special needs, and welfare and manage a large caseload to help to resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations. Duties will include:

• Assist surgeries and other meetings and follow up as appropriate;
• Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, social media, or face-to-face;
• Gather relevant information to assist with resolving cases;
• Log all cases, monitor progress and ensure all identified actions are taken;
• Ensure records are kept and information managed confidentially in line with the data protection legislation;
• Draft responses to constituents;
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members;
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP;
• Begin to develop knowledge in specialist areas;
• There may be requirement to work outside of normal working hours, including attending events with the MP as required.