Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Manage large numbers of standard queries, assist with more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Draft responses to constituents
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• When applicable, help to manage visits to relevant organisations and manage the MP’s diary appropriately

Essential Skills and Experience:

• Excellent written and verbal communication skills
• Strong organisational abilities with attention to detail
• Ability to work both independently and as part of a small team
• Empathetic approach with strong interpersonal skills
• Good knowledge of IT systems such as MS Office
• Discretion and ability to handle sensitive information confidentially
• Commitment to getting the best outcomes for constituents
• Sympathetic to the aims and values of the Liberal Democrat Party

Desirable Skills:

• Previous casework or customer service experience
• Knowledge of immigration, health, housing, social care and SEND issues
• Understanding of local constituency issues
• Knowledge of parliamentary and government processes

Additional Information:

• Some work outside normal office hours will be required, particularly for MP surgeries
• Occasional travel within the constituency or to London may be necessary