Alison Bennett MP is seeking a Senior Caseworker to join her busy constituency office team.

Key responsibilities:

• Assist with surgeries and other meetings and follow up as appropriate
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Supervise other members of staff including coaching and mentoring
• Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues and is aware of trends
• Develop knowledge in specialist areas
• There may be a requirement for the role holder to work outside of normal hours and travel for work occasionally. When applicable, help to manage visits to relevant organisations and manage the MP’s diary appropriately

Essential Skills and Experience:

• Excellent written and verbal communication skills
• Strong organisational abilities with attention to detail
• Ability to work both independently and as part of a small team
• Empathetic approach with strong interpersonal skills
• Good knowledge of IT systems such as MS Office
• Discretion and ability to handle sensitive information confidentially
• Commitment to getting the best outcomes for constituents
• Sympathetic to the aims and values of the Liberal Democrat Party

Desirable Skills:

• Previous casework or customer service experience
• Knowledge of immigration, health, housing, social care and SEND issues
• Understanding of local constituency issues
• Knowledge of parliamentary and government processes

Additional Information:

• Some work outside normal office hours will be required, particularly for MP surgeries
• Occasional travel within the constituency or to London may be necessary