Key responsibilities
Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues
and is aware of trends.
Develop knowledge in specialist areas.
Engage professionally, confidentially with care and integrity with members of the public, through
telephone enquiries, social media, emails and face to face.
Ensure all cases are logged; monitor progress and ensure all identified actions are taken.
Ensure online presence is meeting the demands of the constituents, the locality and the MP.
Ensure records are kept and information managed confidentially and in line with data protection
legislation.
Ensure that all cases and decisions are properly documented, writing clear concise reports.
containing analysis, explanation of the findings and conclusions, and appropriate action plan, to
include monitoring and communication procedures.
Exercise a high level of autonomy in reaching decisions on cases based on the evidence
Follow up on social media queries and comments.
Gather relevant information to resolve or progress cases.
Liaise and engage with external providers and suppliers as and when required.
Liaise with Government agencies, voluntary sector and others to resolve constituency matters.
Manage a large caseload of complex cases, working in a professional, confidential, caring and
sensitive manner.
Manage and progress portfolio of casework appropriately.
Provide briefings for the MP.
Research local, regional or national issues to support MPs' work.
Respond professionally, sensitively, confidentially and with integrity to routine correspondence
and enquiries by email, telephone, social media and face to face from constituents, the media,
lobbyists and pressure groups.
Take initial action on queries from members of the public, including responding on behalf of the
MP as appropriate.
There may be requirement for the role holder to work outside of normal hours and travel for work
occasionally.

Oversight of all casework activity.

Report to the Constituency Office Manager as required.
Work collaboratively with other staff to streamline processes, and to optimise and standardise
output.