Naushabah Khan MP is looking to a Caseworker to be part of a team making a real impact for the people of Gillingham & Rainham.

The ideal candidate will approach the job with empathy and compassion, collaborating with the local council and effectively communicating our achievements to our communities.

Key Specifications

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
• Monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party-political matters)
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Person Specification

• Ability to work independently and as part of a team
• Strong capability to empathise and handle sensitive issues
• Excellent communication and interpersonal skills
• Ability to handle a varied and busy caseload
• Ability to form relationships across the constituency and connect with people from various backgrounds
• Ability to work well under pressure and able to meet tight deadlines
• Commitment to the values of the Labour Party