James is looking for two enthusiastic, caring and responsible caseworkers to join his constituency team. The role is advertised as full-time but part time will be considered. The role would be based in James' constituency office, but there will be regular vists to constituency surgeries too.

Key responsibilities

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication
• with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from
• members of the public by phone, email, social media or face to face. Ongoing communication may be
• required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection
• legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in
• accordance with the MP
• Establish, monitor and update a social media and online presence in the constituency. Produce
• online graphics and video content, as well as publicising surgeries and news alerts etc.
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred
• to a higher level. Ensure all enquiries are dealt with in a timely manner
• Monitor media coverage, liaise with media, prepare press releases as required (on constituency,
• non-party-political matters)
• Produce press releases, liaise with the media, meeting deadlines as appropriate
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and
• travel for work occasionally

Additional responsibilities

• Ad-hoc responsibilities as required