Key responsibilities:

Analyse patterns of enquiries and produce reports
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Establish, monitor and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
Follow up on social media queries and comments
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
Monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party-political matters)
Produce press releases, liaise with the media, meeting deadlines as appropriate
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally