Henry Tufnell MP is looking to recruit a Constituency Support Manager to join his office on a full-time basis, supporting his work for the constituents of Mid and South Pembrokeshire.

Duties will include, but not limited to:
- Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner.
- Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
- Handle administrative arrangements for meetings with members of the public/MP surgeries.
- Exercise a high level of autonomy in reaching decisions.
- Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
- Develop knowledge in specialist areas.
- Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
- Supervise other staff as required.
- Ensure records are kept and information managed confidentially and in line with data protection legislation
- Respond professionally, sensitively, confidentially and with integrity to routine correspondence.
- Liaise and engage with external providers and suppliers as and when required.
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person Specification

Essential
- Previous experience in a casework orientated role.
- Ability to work independently and as part of a team.
- Strong capability to empathise and handle sensitive issues.
- Excellent communication and interpersonal skills.
- Detailed knowledge of local and national government structures and processes.
- Ability to handle a varied and busy caseload.
- Ability to form relationships across the constituency and connect with people from various backgrounds.
- Experience of researching and presenting information in an easily digestible format.
- Commitment to the values of the Labour Party.

Desirable

- In-depth knowledge of the Mid and South Pembrokeshire constituency and the issues it faces.
- Previous experience working in an MPs office.