Key responsibilities

• Assist constituency surgeries and other meetings and follow up as appropriate.
• Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, or face to face. Ongoing communication may be required.
• Gather relevant information to assist with resolving cases.
• Consult with government agencies, voluntary sector and others to resolve constituency matters.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Analyse patterns of enquiries and report them to the Senior Caseworker.
• Assist with the work of other colleagues as required and feedback escalations.

Person specification

• Experience of managing casework in a similar role
• Experience of case management systems, Office, Social media platforms
•  Experience of some casework areas including education, welfare, immigration, housing and health
• Polite, confident and empathetic approach to public engagement
• Well organised and able to prioritise, plan and respond to a high volume of diverse work.
•  Good verbal and written communication skills are essential.
• Highly motivated individual, who can manage and prioritise a demanding workload, take initiative and meet deadlines.
•  Use creative thinking to problem solve.
• Reliable, diligent and professional in always representing the MP and office.
• Able to build relationships with key stakeholders.
•  Sympathetic to the aims and values of the Labour Party.