We are looking for a constituency caseworker for our busy office based at Chadderton Town Hall in the constituency of Oldham West, Chadderton & Royton.  The job is full time but part-time hours may be considered.

The Role responsibilities

• Assist with surgeries and other meetings
• Deal with large numbers of enquiries by phone, email, social media and face to face
• Gather relevant information to assist with resolving cases 
• Log all cases and monitor progress, ensuring all identified actions are taken
• Draft responses to constituents
• Critically analyse patterns of enquiries and articulate findings in reports and communication with the MP
• Ensure records are kept and all information is managed confidentially in line with the GDPR
• Manage and monitor social media enquiries
• Ensure each case is dealt with promptly and accurately
• A working knowledge of IT, including Microsoft packages, word, outlook, excel and powerpoint is essential.  Experience of MP Casework will be an advantage but training can be available.
• Flexibility is essential as some evening and weekend work will be required 
• A driving licence will be essential.