Andrew Gwynne MP is looking for a caseworker to join his constituency team. Applicants should be an effective and friendly communicator, over the phone and in writing, and have a passion for helping the residents of Gorton and Denton.

It is essential that the successful candidate can demonstrate an ability to communicate effectively both in writing and orally in English, Urdu, Bengali, Punjabi and Gujarati.

Key responsibilities include:
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases Log all cases; monitor progress and ensure all identified actions are taken

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Skills and experience required:

• Previous experience of dealing with casework
• Excellent oral and written communication skills
• Excellent IT skills including Microsoft Word, Excel and Outlook
• Motivated to work independently as well as the ability to work effectively as part of a small team
• Ability to deal with and prioritise a large and varied caseload and work well under pressure
• Ability to manage expectations of constituents in sometimes challenging circumstances
• Ability to develop knowledge in specialist areas and be willing to undertake training
• Sympathetic to the aims and values of the Labour Party