Working Hours: 22.2
Fixed-term for 18 months.

Job Purpose:

To provide the Member of the Senedd with administrative, constituency and publicity support ensuring that standards of confidentiality are maintained.

Main Duties

• Respond to enquiries from constituents, answer telephone, take messages and deal with enquiries and requests as appropriate
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially in line with the Data Protection Act
• Sort incoming post into priority order and prepare draft replies to routine correspondence

Essential Knowledge and Experience:

• Some experience of administrative work and knowledge of office systems
• Knowledge and understanding of issues relevant to the local area
• Some experience of using IT packages eg Microsoft packages such as Word, Outlook and Excel.

Essential Skills and Behaviours

• Ability to work on own initiative to tight deadlines, with the ability to work flexibly and juggle a range of tasks
• Effective interpersonal skills and the ability to deal with a range of people
• Ability to demonstrate sensitivity and ensure that the highest standards of confidentiality are upheld

You are advised to read the full Job and Person Specification before applying for this post.