Steve Darling, MP for Torbay, is looking for a motivated team player to join his constituency team in Torbay. The successful candidate will be expected to work 37.50 hours per week with alternate Saturdays.

Responsibilities include:

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There is a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• To undertake additional duties as required, commensurate with the level of the job.
• Flexibility to support, or travel to, the Westminster office on occasion