Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate.
• Assist with arrangements for constituency meetings and events - including preparation ahead of the event, on-the-day support and assist with follow-up actions.
• Support the Constituency Communications Manager on local campaigns.
• Attend constituency meetings as appropriate.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Deal with large numbers of standard queries, as well as assist on more complex cases from members of the public by phone, email, social media or face-to-face. Ongoing communication may be required.
• Draft responses to constituents.
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner.
• Retain records and information confidentially and in line with the Data Protection Act.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
• Support colleagues with any other tasks as required.

Person specification:

Essential

• Excellent interpersonal, oral and written communication skills.
• Well-organised and able to prioritise, plan and respond to a high volume of diverse work.
• Reliable, diligent and professional in always representing the MP and office.
• Proactive, self-starter with a can-do and positive approach to challenges.
• Ability to work flexibly and creatively as part of a small fast-paced team.
• Strong attention to detail and ability to manage own workload, work independently, prioritise and work under pressure.
• Excellent IT – including use of the office suite, general administrative and organisational skills.
• Understanding of and sympathy with the aims and values of the Labour Party.

Desirable 

• Knowledge and experience of launching and working on campaigns.
• Experience of politics/parliament or a relevant field e.g. charity sector.
• A full UK driving licence and access to a car