Key responsibilities:

• Analyse patterns of enquiries and produce reports.
• Assist surgeries and other meetings and follow up as appropriate.
• Attend constituency meetings as appropriate.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face-to-face. Ongoing communication may be required.
• Draft responses to constituents.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Retain records and information confidentially and in line with the Data Protection Act.
• Support colleagues with other tasks as required.
• There may be a requirement for the role holder to work outside of normal hours and travel for work occasionally.

Person specification:

Essential

• Capacity to respond patiently and politely to changing demands from constituents.
• Ability to assess complex and often incomplete information and be able to identify the key issues on behalf of a constituent.
• Excellent organisational skills, including the ability to manage conflicting work priorities and deadlines and pay keen attention to detail.
• Being a self-starter with a demonstrable record of taking initiative to manage a large and varied caseload under pressure to a high standard.
• Ability to work flexibly and creatively as part of a small fast-paced team.
• Understanding of and sympathy with the aims and values of the Labour Party.

Desirable

• Knowledge of local support organisations and sources of advice.
• Experience of politics/parliament or a relevant field e.g. charity sector.