Tim Roca MP is looking for a caseworker to join his busy constituency team in Macclesfield.

This is a perfect opportunity for someone with excellent casework and communication skills, who works well in a small team and has a desire to help find solutions to problems.

Key responsibilities will include:

• Attend/assist with constituency surgeries and other meetings and follow up as appropriate. 
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.
• Liaising with Government agencies, councils, the voluntary sector and other organisations to help resolve cases.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Log all cases; monitor progress and ensure all identified actions are taken, ensure all enquiries are dealt with in a timely manner.
• Provide administrative support for the office.

 Essential Skills:

• Excellent interpersonal, oral and written communication skills, with a polite, confident and empathetic approach to public engagement.
• Excellent IT skills, including the ability to use a casework tracking system (training given), MS Office Applications, Word, Excel and Outlook.
• Motivated to work independently as well as the ability to demonstrate patience and empathy.

Desirable Skills:

• Experience of casework.
• Legal or advice experience.
• Experience of organising and running events.
• Knowledge of the Macclesfield Constituency.

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.