Edward Morello MP is seeking a part time (0.5 FTE) Caseworker to join his busy constituency office team.

Caseworkers can manage a sizable workload and the successful applicant will be results-driven, self-starter who can work in a prompt, accurate and confidential manner.

Key Responsibilities:

• Handle a large volume of constituent queries via phone, email, social media, and face-to-face meetings
• Manage a diverse caseload, from standard inquiries to complex cases, ensuring prompt, sensitive, and accurate responses
• Draft correspondence to constituents, government agencies, and other relevant organisations
• Maintain a efficient casework management system, logging all cases and monitoring progress
• Assist with MP surgeries, constituency meetings, and follow up on actions as required
• Ensure all records and information are managed confidentially and in compliance with data protection legislation
• Conduct research on various policy areas to support casework resolution

Essential Skills and Experience:
• Excellent written and verbal communication skills
• Strong organisational abilities with attention to detail
• Proficiency in IT systems, including MS Office and social media platforms
• Ability to work independently and as part of a team
• Empathetic approach with strong interpersonal skills
• Capacity to manage a demanding workload and prioritize effectively
• Discretion and ability to handle sensitive information confidentially
• Research skills and ability to quickly understand complex issues
• Commitment to providing high-quality constituent service
• Sympathy with the aims and values of the Liberal Democrat Party

Desirable Skills:
• Previous casework or customer service experience
• Understanding of the local constituency issues
• Knowledge of parliamentary and government processes
• Full driving license

Additional Information:
• Some work outside normal office hours will be required, particularly for MP surgeries
• Occasional travel within the constituency may be necessary
• Flexibility to accommodate occasional unsocial hours

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info.