Jonathan Brash is looking for a full time Senior Caseworker to join his team. The successful candidate will deliver timely, relevant support and advice to constituents of Hartlepool on behalf of Jonathan and manage the casework team effectively.

Job Requirements:
• Manage large numbers of queries and execute complex cases from the public in a professional & sensitive manner

• Ensure that all cases are properly logged, responses drafted, concise reports written & an action plan drafted to include ongoing monitoring

• Monitor the achievement of the response targets and report back to Office Manager and MP

• Ensure casework system runs efficiently and set targets for responding to casework enquiries

• Critically analyse patterns of enquiries and articulate the findings in reports with staff
Stay up to date on relevant legislation and gather relevant information from agencies & charities to assist with resolving cases

• Accompany MP/other staff members to relevant meetings/visits

• Comply with all relevant data protection legislation

• Support other colleagues with casework and delegate casework accordingly

• Keep up to date on relevant training provided by parliament

• Take phone calls from constituents/ assist at surgeries and action cases appropriately

• There may be a requirement for the role holder to work outside of normal working hours and travel for work occasionally

Required experience:

• Experience working as a caseworker in an MP’s office or for a relevant public body/third party sector

• Polite, confident and empathetic approach to public engagement

• Excellent verbal and written communication skills

• Proficient in Outlook, Office and ideally "Caseworker"

• Ability to handle difficult or emotive situations in a sensitive manner

• Highly motivated and well organised - able to prioritise & respond to a high volume of diverse work

• Interest and willingness to learn about relevant casework areas e.g. welfare, pensions

• Sympathy with the aims and values of the Labour Party

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.