John Healey MP is looking for a committed and capable individual to join his busy constituency office team as a Caseworker.
This is a full-time, permanent role (subject to successful probation), working as part of a small, experienced and supportive team serving residents throughout the Rawmarsh & Conisbrough constituency. You’ll be helping people with the problems they face, making sure their concerns are dealt with properly and liaising with a wide range of organisations.

Job Description:
• Manage and resolve a personal caseload of constituent enquiries, ensuring timely, empathetic and high-quality responses.
• Draft clear and appropriate correspondence to constituents and third parties (e.g. government departments, local authorities, housing associations, businesses).
• Maintain and update case records on the casework management system, ensuring all actions are recorded and followed up in line with office processes.
• Handle personal data with care and in full compliance with the Data Protection Act and GDPR.
• Keep up to date with relevant legislation and local services, particularly in relation to housing, welfare, health and public services.
• Identify patterns and themes in casework and escalate issues to the Head of Office where appropriate.
• Respond sensitively and promptly to urgent or challenging cases, using judgment and seeking advice when needed.
• Assist with preparation for constituency surgeries and provide follow-up support after meetings.
• Attend local events or meetings alongside the MP or other team members, occasionally representing the office.
• Contribute to briefings, reports, and policy responses by sharing relevant insights from casework.
• Work collaboratively as part of a small team, supporting shared priorities, office administration, and community engagement work.
• Help monitor local media, community conversations, and incoming casework to identify issues that may require a political or communications response.