Reference: 96508
Date Added: 20 May 2025
Closing Date: 16 June 2025
Job Title: Caseworker (30 hours per week)
Working For: Karin Smyth MP (Bristol South)
Location: Office based in Bristol South
Salary: £26,000 to £28,000 full time equivalent, depending on experience.
Length of Contract: Permanent, subject to a six month probation period
Job Details
Responsibilities will include:
• Responding to large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, e-mail or social media.
• Gathering relevant information to assist with resolving cases
• Drafting responses to constituents
• Logging all cases; monitoring progress and ensuring that all identified actions are taken
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
Person Specification
• Excellent written and oral communication skills
• Able to be tactful and sensitive when responding to constituents
• Previous experience in a similar role (advice service, customer complaints, etc)
• Well organised, and able to work as part of a busy, fast-paced team
• Strong attention to detail
• Good IT skills, including MS Outlook and MS Word
• Sympathetic to the aims and values of the Labour Party.
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 16 June 2025
Interview/Start Dates
Interviews will take place in Bristol on Friday 27 June 2025.
Application Details
Please e-mail your CV and a one-page covering letter saying how you meet the job description and person specification above to Karin Smyth’s Office Manager: kerren.davey@parliament.uk.
Website: http://karinsmyth.com/