Becky Gittins MP for Clwyd East, is looking to appoint a dedicated and compassionate Caseworker to join her constituency team. Based locally, you will work directly with constituents and relevant organisations, helping to resolve a wide range of issues.

The ideal candidate will have some casework or community based experience, can handle sensitive issues with empathy and professionalism, has strong time management skills and is committed to making a difference in people’s lives.

Key Responsibilities
• Handle casework from constituents, from first contact to resolution, ensuring timely and confidential support.
• Managing own caseload - logging cases, monitoring progress, and ensuring data is held and processed in accordance with regulations
• Liaise with government departments, local authorities, housing associations and other agencies to resolve complex matters.
• Draft clear and professional correspondence on behalf of the MP.
• Maintain an up-to-date casework database, following data protection guidelines at all times.
• Maintaining an up-to-date knowledge of relevant policy and legislation
• Assist with surgeries and community events when needed – occasional work required outside of normal hours.
• Support wider constituency office duties as required.