Matt Rodda MP is looking for a caseworker to join his casework team. This role is part-time, up to 4 days. Consideration will be given to candidates with a range of experiences. Please make sure that you identify in your cover letter how many days you would be available to work and your salary expectation. This role can be either remote or based in the constituency office.

Key responsibilities

Casework

• Gather relevant information to assist with resolving cases.
• Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
• Assist at surgeries and other meetings and follow up as appropriate.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Draft responses to constituents.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Any further tasks which the MP requires to ensure that casework is processed appropriately.

Skills & Experience

• Attention to detail.
• Ability to carry out tasks quickly and to a high standard.
• Ability to deal with a varied caseload of often complex cases.
• Ability to communicate with stakeholders, constituents and staff through a variety of channels including the telephone.
• Willingness to support colleagues with their work.
• Previous experience in an MP’s office or an advice setting is essential.
• Values consistent with the Labour Party.