Mayor Jenkyns is looking for a caseworker to join her team at the Greater Lincolnshire Combined County Authority. This role is full time, on a 12-month fixed-term contract. This role will be based at County Offices in Lincoln.

The role will be to

• Establish a case work system
• Develop procedures to manage casework, advocacy or advice for the CCA and the Mayor’s Office
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the CCA and other staff members.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately