This job is 2.5 days per week. 

This is a great opportunity to be part of the team working for Dan Tomlinson MP in Chipping Barnet. Caseworkers are often the first point of contact for constituents who need help from their MP - you need to be prepared to listen to people from a wide range of backgrounds, understand their concerns and needs, and find ways to support them. The Caseworker will provide advice and support to Dan’s constituents on a range of issues, including housing, welfare and immigration and will manage a large caseload to help to resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations.

Dan would be excited to work with people who are driven to make a positive difference in people’s lives. As part of this team, you would be invited to contribute to a culture where we work hard to deliver positive outcomes for our constituents, while also supporting staff wellbeing, learning and enjoyment of our jobs.

Key Responsibilities

• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Assist with surgeries and other meetings and follow up as appropriate.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Gather relevant information to assist with resolving cases.
• Develop knowledge in specialist areas.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.

Skills Required

• Ability to work quickly and prioritise
• Empathy and good listening skills
• Proactive research and problem-solving skills
• Desire to continuously learn and develop
• Alignment with the values and priorities of the Labour Party