Neil Coyle, Member of Parliament for Bermondsey & Old Southwark, is looking for a highly motivated Snr Caseworker to support the work of his busy constituency office. The successful applicant will have experience in a similar role & possess the ability to manage a large workload & be administratively self-sufficient.

Key responsibilities:

• Triage & manage a large caseload & ensure all cases are dealt with in a swift, sensitive & confidential manner
• Maintain accurate records, adhering to the principles of GDPR & the Data Protection Act
• To provide information, advice & support to constituents on a variety of issues & liaise with government agencies, the voluntary sector & others to help resolve matters for constituents.
• Deal with daily queries from Neil’s constituents, constituency organisations and businesses
• Draft responses & respond to constituents on behalf of the Member & maintain an up-to-date knowledge of relevant guidelines & legislation
• Liaise with the team as well as relevant groups, organisations & businesses within the constituency & communicate appropriately with internal & external contacts, including councillors
• Organise weekly surgeries in the office & community at a range of locations carrying out actions & keeping constituents up to date on the progress of their cases
• Identify enquiry patterns or emerging local issues & suggest proactive campaigns to address these issues
• Attend meetings on the MP’s behalf on occasion
• There may be a requirement for the role holder to work outside of normal working hours & travel for work occasionally

Person specification:

• Empathic, tactful & sensitive when dealing with constituent enquiries, with an ability to prioritise workload, working to tight deadlines
• Able to work effectively within a busy team
• Excellent verbal & written communication skills & confident interacting with people at all levels
• Competent using digital software, including Microsoft Office, Caseworker & social media sites
• Experience of housing, immigration & welfare issues is welcome
• Sympathetic to the aims & values of the Labour Party