This is an engaging and exciting opportunity to join Sarah Gibson MP's team, supporting her in the constituency of Chippenham as a caseworker. We need someone with strong communication skills underpinned by empathy and a willingness to deliver for local people. A good understanding of the Microsoft package and maintaining databases in accordance with data protection legislation is also a requirement.

Please note that this a part time role for two days a week. It is not a hybrid opportunity.

Job description

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act

There may be a requirement for the role holder to work outside of normal working hours, including assisting with events with the MP as requested.