Job Title: Caseworker
Working For: Euan Stainbank MP (Falkirk)
Location: Falkirk Constituency Office
Length of Contract: Full-time, Permanent, with a 6-month probationary period.

Job Details
Euan Stainbank, Member of Parliament for Falkirk is hiring a Caseworker for the Falkirk constituency office. The ideal candidate will be enthusiastic, community orientated with a drive to deliver results for constituents.

Key Responsibilities:
• Research relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken effectively.
• Engage professionally, confidentially with care and integrity with members of the public,  through telephone enquiries, emails and face to face.

• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email or face-to-face.
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters.
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Assist with surgeries and other meetings and follow up as appropriate.
• Liaise with stakeholders to resolve constituency matters.
• Develop knowledge in specialist areas.
• Manage projects
• Provide briefings for the MP
• Research local, regional or national issues to support MPs' work
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
Skills and Experience:
• Ability to work independently and as part of a team.
• Strong capability to empathise and handle sensitive issues.
• Excellent communication and interpersonal skills.
• Experience in a casework or similar advisory role is highly desirable.
Qualifications:
• Previous experience in a political environment or with an elected representative.
• Knowledge and understanding of the Falkirk constituency.