Alice Macdonald is recruiting an experienced senior caseworker to join her busy constituency office.  You will provide advice and support to local people on a range of issues, including housing and welfare, and manage a large case-load to help resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations.  This is an office based job in Norwich. 

Duties include: 

• Manage a large number of standard queries and more complex cases from members of the public. 
• Gather relevent information to assist with resolving cases. 
• Log all cases, monitor progress and ensure all identified actions are taken. 
• Ensure records are kept and information managed confidentially in line with GDPR.
• Draft responses to constituents. 
• Critcally analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other team members. 
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately, in accordance with the MPs requirements. 
• Assist at surgeries and other meetings and follow up as appropriate. 
• There will be a requirement to occasionally work outside or normal working hours, including attending events with the MP as required. 

Essential Criteria:

• Previous experience working as a Caseworker for a Member of Parliament or experience of casework in a similar role. 
• Ability to deal with and prioritise a large and varied workload and work well under pressure.  
• Ability to manage expectations in sometimes challenging circumstances. 
• Experience using Caseworker.mp or a similar online casework system. 
• Excellent interpersonal and communication skills. 
• Good IT skills including MS Office. 
• Ability to draft letters and emails to a high professional standard. 
• Motivation to work proactively and independenly, as well as part of a small team. 
• Committment to the aims and values of the Labour Party