Reference: 97585
Date Added: 30 September 2025
Closing Date: 13 October 2025
Job Title: Senior Caseworkers
Working For: Apsana Begum MP (Poplar and Limehouse)
Location: London
Salary: £34,766 - £50,237
Length of Contract: Permanent
Job Details
Apsana Begum MP is looking to recruit two Senior Caseworkers. This is an exciting opportunity for those who enjoy face-to-face interaction with the public and stakeholders and are looking to make a difference for the people of Poplar and Limehouse.
Key responsibilities
Casework and coordination
• Manage a large caseload of cases, working in a professional, confidential and sensitive manner
• Organise surgeries and other appointments and following up as needed
• Exercise a high level of autonomy in reaching decisions on cases
• Ensure all cases and decisions are properly documented with appropriate actions
Communication
• Design and develop engaging, targeted content and messages for the constituency and publicising surgeries
• Ensuring online presence to meet the demands of the constituents, the locality and the MP
• Produce graphics and video content and updating online platforms e.g. MP’s newsletter and website
Project and stakeholder management
• Engage professionally, sensitively and confidentially with members of the public, (via phone, social media, emails and face to face) including people without English as a first language
• Liaise with Government agencies, voluntary sector and others to resolve cases
• Manage projects and deliver external stakeholder engagement on behalf of the MP
Analysis, research and reporting
• Analyse, evaluate and interpret data to ensure the MP is accurately informed on key issues and trends
• Producing updates and briefings on cases with recommended actions
• Develop knowledge in specialist areas and researching issues to support MPs' work
Administration
• Enhancing caseworker manuals, templates and office systems and trackers
• Supporting management of the MP's diary, delegated as appropriate
• Hold and process data and information confidentially, in line with GDPR
Additional responsibilities
• Attend constituency meetings as appropriate
• Supervision of interns and volunteers
• Supervise other members of staff including coaching and mentoring
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 13 October 2025
Interview/Start Dates
Interviews will be held on the w/c 13th October and will involve written tests. The start date will be agreed with the successful candidate/s and will be no earlier than 10th November.
Application Details
Please visit apsanabegum.com for the Person Specification.
Applicants should submit a CV (of no more than 2 pages) as well as a Written Statement demonstrating skills, knowledge and experience in each of the following areas:
- Analysing information to draft high quality correspondence
- Taking responsibility to initiate, decide and drive action
- Establishing and maintaining networks to assist with completing tasks
to apsana.begum.mp@parliament.uk with the subject line ‘Senior Caseworker 2025 – Full name’
Website: http://www.apsanabegum.com